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Change your display's refresh rate

The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit. Information as of 2019-07-09 Apple Footer. Jul 31, 2020. May 28, 2020. Live Loops For spontaneous composition. Live Loops is a dynamic way to create. Mac Book Pro Charger, AC 60W Magsafe2 T-Tip Power Adapter Charger Replacement for MacBook Pro 13.3' Retail Package A1425 A1435 A1465 A1502 (Made After Late 2012) 5 A1502 (Made After Late 2012) 4.0 out of 5 stars 15.

The 16-inch MacBook Pro has a Retina display with an adjustable refresh rate.

Use the Touch Bar

The Touch Bar shows you intuitive shortcuts and app controls when you need them.

Use Touch ID on MacBook Pro

With Touch ID on your MacBook Pro, you can quickly unlock your Mac and make purchases using your Apple ID and Apple Pay—all with your fingerprint.

Find adapters for Thunderbolt 3 (USB-C) ports

If the cable from your external display, hard drive, camera, or other device doesn't connect to your Mac, you might need an adapter.

Use the Force Touch trackpad

Learn about the Force Touch trackpad, its features, and how to use it.

Check your startup security

Use Startup Security Utility to make sure that your Mac always starts up from your designated startup disk, and always from a legitimate, trusted operating system.

Use True Tone

True Tone makes the images on your Retina display appear more natural.

Resources

Get AppleCare+ for Mac

With AppleCare+, you’re covered. Get accidental damage coverage and 24/7 priority access to Apple experts.

Have a question? Ask everyone.

The members of our Apple Support Community can help answer your question. Or, if someone’s already asked, you can search for the best answer.

Tell us how we can help

Answer a few questions and we'll help you find a solution.

Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:

• Letters or characters repeat unexpectedly
• Letters or characters do not appear
• Key(s) feel 'sticky' or do not respond in a consistent manner

Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

• MacBook (Retina, 12-­inch, Early 2015)
• MacBook (Retina, 12­-inch, Early 2016)
• MacBook (Retina, 12-­inch, 2017)
• MacBook Air (Retina, 13-inch, 2018)
• MacBook Air (Retina, 13-inch, 2019)
• MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
• MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
• MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
• MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
• MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
• MacBook Pro (15-­inch, 2016)
• MacBook Pro (15-­inch, 2017)
• MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
• MacBook Pro (15-­inch, 2018)
• MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
• MacBook Pro (15-­inch, 2019)

Note: No other Mac notebook models are part of this program.

Please choose one of the options below for service. Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.

The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.

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• Find an Apple Authorized Service Provider.
• Make an appointment at an Apple Retail Store.
• Mail in your device to the Apple Repair Center.

Apple Mac Pro Help

To prepare your unit for service, please backup your data.

Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.

This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.

If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.

Free Mac Programs

The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.